Greater Rochester Orthopaedics, PC

Our team
Meet our medical providers and staff
Meet the whole team here at GRO
- Physicians
- Peter N. Capicotto, MD
- Gregory S. Finkbeiner, MD
- Paul K. Peartree, MD
- Frank Pupparo, MD
- Todd Stein, MD
- Gary B. Tebor, MD
- Everett S. Weiss, MD
- Physican assistants
- Margaret M. Casper, RPA-C
- Thomas A. Frosini, RPA-C
- Raymond C. Montanaro, RPA-C
- Kathleen D. Sherman, RPA-C
- Leslie R. Sonders, RPA-C
- Administration
- Albert Campagna
- Corrie Forcier
- Heidi Smith
Your treatment
Procedures, therapy
and self-help information
- Orthopaedic specialities
- Arthroscopy
- Foot and ankle
- Fractures
- General orthopaedics
- Hand and upper extremity
- Joint replacement surgery
- Pediatric orthopaedics
- Spine surgery
- Sports injury
- Patient resources
- Diagnostic imaging
- Glossary of terms
- Post-op instructions
- Tutorials
- Where does it hurt?
Front desk
Appointments, forms and online services
- General
- Why choose GRO?
- Your first visit
- Affiliations
- Patient forms
- Insurance and billing
- Frequently asked questions
- Locations
- Linden Oaks Medical Campus
- Culver Park
- Online services
- Patient portal
- Take our survey
- Pay your bill
- Organize your appointments
- Refill your medication
- Contact your provider
- Therapy renewal request
- Create your appointment reminder
For physicians
Information for those who refer patients to GRO
GRO news
Stay up to date with recent developments
Contact
Call us, email us and see office locations

Home / Secure Online Forms

Patient Satisfaction Survey

We would like to know about your experience and satisfaction with our practice. You can help us by completing the following questionnaire. All responses will be kept confidential and anonymous. Thank you for your consideration.

General Information

For your most recent appointment, which office location did you visit? At your most recent appointment, who was your provider?

Was this your first appointment with GRO?

Yes

How did you learn about GRO?

Please rate your level of agreement with the following statements from 1 - 5 with 1 being strongly disagree and 5 being strongly agree.

Scheduling your first appointment

It was easy to reach our appointment team by phone

N/A

The appointment scheduler was courteous and helpful

N/A

My lead time for my first appointment was reasonable

N/A

My appointment time was convenient

N/A

The message on hold was informative

N/A

Additional comments

Reception

I was greeted and registered promptly and courteously

N/A

My waiting time in the reception area was acceptable

N/A

The magazine selection was suitable

N/A

The child play area was suitable

N/A

The check out process was efficient

N/A

The receptionist answered my questions

N/A

My privacy needs were met

N/A

The ability to access forms on the GRO website is useful

N/A

Additional comments

Your appointment

My provider listened to me

N/A

My diagnosis and treatment was adequately explained

N/A

My healthcare provider answered my questions

N/A

My provider was respectful of me

N/A

My waiting time in the exam room was acceptable

N/A

I was kept informed of any delay in seeing my provider

N/A

I was able to easily schedule my follow up appointment

N/A

The staff was professional and helpful

N/A

Additional comments

After your appointment

My phone calls were returned within 24 hours

N/A

My paperwork was completed promptly

N/A

My appointment was cancelled then rescheduled for a convenient time

N/A

The appointment reminder call is helpful

N/A

The staff was courteous and helpful

N/A

The website/patient portal is useful

N/A

Additional comments

Please contact us at: 585-295-5313 or 585-295-5314 with additional comments or recommendations.

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Greater Rochester Orthopaedics, PC

Meet the whole team here at GRO

Patient Satisfaction Survey

General Information

Scheduling your first appointment

Reception

Your appointment

After your appointment

General

Online services

Locations

Quick links